Security · Privacy · GDPR
Your data, protected at every step.
Before trusting us with your IT, you want to know how your data is protected. Here are our concrete commitments: data protection, remote access, GDPR compliance and service levels.
Our commitments
Security, in writing.
Four commitments we apply to every client, whatever the size of your business.
Protecting your data
Your information is used only to deliver your project or contract. It remains confidential and is never sold.
- Encrypted communications (HTTPS / TLS) on our website and tools
- Data hosted in Microsoft 365, encrypted at rest
- Access limited to the people working on your account
- Named accounts protected by multi-factor authentication (MFA)
- Confidentiality agreement signed by every team member
Secure remote access
Our technicians connect remotely only at your request, with your consent and in a controlled setting.
- Connection only after your explicit consent
- End-to-end encrypted remote access tool
- Session visible on screen: you stay in control at all times
- Access closed at the end of every intervention
- Every intervention is logged in your ticket
GDPR compliance
When we process personal data on your behalf, we act as a processor within the meaning of Article 28 of the GDPR.
- Processing only on your documented instructions
- Data processing agreement (DPA) provided on request
- Notification without delay in the event of a security incident
- Return or deletion of data at the end of the contract
- Respect for your rights and those of your users
Securing your Microsoft 365 environment
We configure the protections recommended by Microsoft to reduce everyday risks.
- Multi-factor authentication for all your users
- Conditional access rules and separate admin accounts
- Protection against phishing, viruses and ransomware
- Backup of your email, OneDrive and SharePoint
- Training your teams in good security habits
05 · Service level agreements (SLA)
Response times guaranteed by contract.
Every helpdesk contract sets a specific response time. You know exactly when we will step in.
Contractual response times, measured in business hours (Monday to Friday, 8 a.m. to 6 p.m., GMT+1). A monthly report details the tickets resolved and the response times met.
Security questionnaire
A questionnaire for us to fill out?
Send us your security questionnaire or your DPA template: we will reply within 48 business hours.