Remote helpdesk & IT support
Frozen PC? Software down?
Our technicians take over remotely, wherever you are. Remote-first support, on site when needed, a single point of contact and response times guaranteed by contract.
0
site visits for most requests
15+
active helpdesk contracts
1 hr
response time, Shared IT Department plan
99%
satisfied clients
Our helpdesk services
All your IT support in a single contract.
01
Remote support
Phone, email or ticket: our technicians take control of the device and fix the issue live.
02
IT asset management
Inventory, device setup, user accounts and updates, all tracked for you.
03
User training
Short sessions that help your teams become more self-sufficient with their tools.
04
Monitoring & supervision
Server and network monitoring, with alerts before an outage stops your teams.
05
Monthly reporting
A clear report every month: tickets resolved, response times met and recommendations.
Plans
Choose your level of service.
Three plans, one shared commitment: a response time written into your contract.
Essential Support
For small businesses with 1 to 10 workstations.
< 8 hrs
Guaranteed response time · Pricing on request
- ✓Remote support
- ✓Phone and email support
- ✓Online ticket tracking
- ✓Monthly activity report
Most popular
Managed IT Pro
For companies with up to 50 employees.
< 4 hrs
Guaranteed response time · Pricing on request
- ✓Priority multichannel support
- ✓Monthly preventive maintenance
- ✓Data backup
- ✓Full IT asset management
Shared IT Department
For companies that want a complete IT service.
1 hr
Guaranteed response time · Pricing on request
- ✓On-site interventions when needed
- ✓A dedicated expert for your company
- ✓24/7 server and network monitoring
- ✓Unlimited users and devices, 6 days a week
How are response times calculated? The response time starts when your ticket is opened. It applies Monday to Friday, 8 a.m. to 6 p.m. (GMT+1), unless your plan includes extended coverage. The exact commitments are set out in your contract.
How it works
Your helpdesk contract in 4 steps.
01
Free audit
We take stock of your IT environment and your needs.
02
Proposal within 24 hours
A plan and a response time that fit your needs.
03
Implementation
Remote access, accounts and ticket tracking set up.
04
Day-to-day support
Interventions, maintenance and a report every month.
Need help now?
A problem today?
Open a request in a few clicks and a technician will get back to you. Monday to Friday, 8 a.m. to 6 p.m.